Shipping & Returns
Rest Of The World
We do NOT ship outside of Australia.
ORDER CUT OFFS
- All orders placed before 12pm each working day will be processed that same day.
- All orders placed after 12pm each working day will be processed the following working day.
- All orders placed on weekends will be processed on Monday.
- All orders placed on public holidays will be processed on the next immediate working day.
- Orders placed during special offers and / or promotional periods can be expected to take 1 – 2 days longer to be processed however we will do our best to have them processed sooner.
ORDER TRACKING & DELIVERY TIME FRAMES
- Once your order has been dispatched from our warehouse you will receive a Shipping Confirmation email, which will include a unique tracking number for your order.
- To track your order, proceed to the link provided in the email or click here and enter your unique tracking number in the field provided.
DELAYS AND ISSUES WITH DELIVERY
- Please note that we are not responsible for Startrack’s delivery schedule, nor are we responsible for any items that are delayed/lost in transit.
- If there are delivery issues we will do what we can to help you get your order ASAP however Edifice Australia are not responsible for the delivery once the order is dispatched from our warehouse.
- Should you experience delays or issues with your delivery, we recommend you get in touch with Startrack and quote your unique tracking number.
- It is your responsibility to ensure that all address details provided are correct. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.
MISSED OR RETURNED DELIVERIES
- All orders returned to sender due to an incorrect address or not being claimed at the local or international destination will be refunded and the stock returned to our system. Customers may be charged the outstanding customs and freight fees.
- Missed or returned deliveries cannot be re-dispatched; you must place a new order.
- If you refuse a shipment from Edifice Australia you are responsible for the original shipping charges, any import fees or custom charges that are incurred on the package and the cost of returning the package to Edifice Australia.
- Upon receiving your refused delivery we will process a refund for your order, minus the aforementioned shipping charges.
HOW TO RETURN AN ITEM:
- Re-pack your item with labels and tags still attached bag and / or box it arrived in.
- Complete the returns form on the back of the invoice that arrived with your order.
- Pack your item and the returns form into an appropriate post package and send to:
ATT: Edifice Online Team
104 Vanessa Street
Kingsgrove, NSW, 2208
- If returning a faulty item, please include a copy of your return postage receipt so that the cost can be refunded.
If you have any further questions, feedback or concerns you can contact us:
Phone: 02 9415 5000